Refund policy

General Policy
Due to the unique and often handcrafted nature of our products, Wooly Wardrobe does not accept returns or exchanges. All sales are considered final. This helps us maintain the quality and integrity of our inventory for all our customers. However, we want you to love your items. If you have any concerns regarding your order, please contact us within 7 days so we can review your situation individually.

Our Commitment to You
While we have a "no returns" policy, your satisfaction is incredibly important to us. We understand that every situation is unique, and we are happy to review concerns on a case-by-case basis.

Damages and Issues
Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at info@woolywardrobe.com.

To help us evaluate the issue quickly, please include:

• Your order number

• A brief description of the problem

• A photo of the item/damage (if applicable)

Discretionary Resolutions
If we determine a resolution is necessary, it may be offered in the form of a replacement, store credit, or a refund at our sole discretion. Any agreed-upon returns must be in their original, unused condition.